Account Supervisor | Crisis Management

November 30, -0001 by

Account Supervisor | Crisis Management

b Published: March 14, 2018
Location
Job Type
Full-time
Industry
Corporate, Government: Politics, Government
Job Level
Senior (8-12 yrs.)
Specialty/Skills
Crisis Communications

Description

Account Supervisor - Crisis Management / Business Development

The ideal candidate thrives at the nexus of business, policy, government, community, politics and media. This person uses knowledge, creativity and passion to successfully lead multi-pronged campaigns that inspire change, solve problems and create lasting impact. Competency with crisis management, public affairs, corporate communications, advocacy and media relations is key. He/she will maintain a supportive and empowering work environment and a culture of high performance for a talented team of professionals. The position requires someone who can own, manage and foster high-profile client relationships; think and implement quickly and creatively in a fast-paced environment; focus on strategy development and issues planning; triage priorities and serve as a valued extension of our clients’ teams.

Our ideal candidate is bright, energetic, politically well-connected, an excellent writer and gifted at crafting clear, compelling language. Candidates should have at least 10 years’ work experience, including seven years at an agency where responsibilities included crisis communications, business development and leading others. Ideally, candidates should have three or more years’ experience in Washington, D.C., or on political campaigns. In addition, candidates should have strong ties to, or considerable recent experience working in, Washington state.

Responsibilities

Client Strategy, Service and Relationship Management

  • Serves as senior firm contact to a group of high-profile accounts; leads and directs all crisis efforts; brings a value-added approach to all issues and projects
  • Juggles multiple clients in crisis mode and ensures service excellence; maintains exceptional customer-service standards
  • Expert at managing public affairs media issues and crises; effectively manages and leverages existing relationships with the media
  • Works collaboratively to add value to clients by closely integrating with staff and client teams
  • Ensures strategies and tactics are in place to achieve client goals and satisfaction; develops and delegates programmatic elements; evaluates impact through qualitative and quantitative metrics
  • Maximizes client retention by establishing, maintaining and growing strong relationships with clients; able to quickly identify and remedy problems on behalf of the client; includes other team members in establishing broader relationships
  • Exhibits writing excellence on all internal and client correspondence and materials
  • Stays up-to-date on public affairs industry trends; anticipates and responds quickly and strategically to changing business, political and community issues

 Business Development

  • Key leader in business development strategy and execution; sets and meets new business goals
  • Drives organic growth and new opportunities for clients and billings; meets cross-selling goals
  • Leads new business opportunities and proposal and presentation processes
  • Participates in, and encourages the development of, target sectors, on both local and national levels
  • Actively engages in community, non-profit and industry organizations to generate business leads

Team Leadership and Development

  • Leads and develops growing team; ensures effective client management, service excellence and individual team member accountability and career development
  • Maximizes utilization of team members through day-to-day leadership, employee goal setting, participation in peer and other reviews, development plans and effective recruitment
  • Encourages and creates a positive, can-do working environment that reinforces the importance and value of each team member’s contributions and of team collaboration
  • Encourages and trains account teams on managing and growing business as well as business practices
  • Works with executive team to develop and implement company policies and procedures; reinforces firm's values, ethics and culture
  • Participates in cross-team special projects as needed

Financial Management and Oversight

  • Ensures that client budgets are developed and managed appropriately and client billings are accurate for all clients
  • Communicates effectively and clearly to client on budget status and projections
  • Maintains team billability and productivity requirements; monitors for account profitability; tracks billable time daily, precisely and consistently
  • Works with Director of Finance to ensure client budgets are comprehensive, actual costs are monitored and approved, and billed account receivables are collected in a timely manner

Requirements

Qualifications

  • Proven record of designing and implementing successful public affairs strategies, in a corporate, political or governmental capacity
  • 7-10+ years of experience in strategic communications at an agency, consulting firm or in the public or private sector
  • 5+ years of experience leading and collaborating with multi-person teams, with direct experience in building and managing diverse teams
  • Agency or consulting experience required (budgeting, planning and billing hourly)
  • Proven record in successfully attracting and growing new business
  • Solid experience in crisis communications and success creating and managing crisis campaigns
  • Strong relationships with businesses, elected officials and community leaders in Washington state, and a thorough understanding of the Northwest and its Washington, D.C. connection
  • Corporate public affairs experience helpful; government or political experience preferred, ideally with some campaign, Hill, administration, legislative or gubernatorial experience
  • Demonstrated excellence in strategy and plan development; writing and presentations; media relations, and consultative selling
  • Must be exceptional writer and persuasive communicator; comfortable messaging in a variety of styles and formats
  • Solid experience and understanding of social media and how it relates to advocacy campaigns
  • Competence and confidence: Candidate must be confident and articulate in all client interactions, and demonstrate genuine passion and enthusiasm for the client's business. Candidate must be an experienced, broadly capable project and account manager who can juggle a range of assignments, clients and budgets with a high degree of independence
  • Bachelor’s degree in communications, public relations, political science, journalism or a related field
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